---
title: How to Download SplashtopSOS
description: A brief guide to downloading SplashtopSOS on your machine.
---

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August 21, 2026

# How to Download SplashtopSOS

## Remote Access Setup — SplashtopSOS Support Session

**Author:** Cooper Small

| **Applies To** | **Severity** | **Est. Time** | **Audience** |
| --- | --- | --- | --- |
| All DentiMax Clients (Windows) | Low | 5 minutes | All |

---

### Overview

SplashtopSOS is the remote-access tool DentiMax Support uses to connect to your computer during a support session. You'll download and run a small program from dentimaxsupport.com, which will generate a one-time 9-digit code. You'll read that code to your DentiMax technician, who uses it to start the remote session.

No installation or account is required — the program only needs to be downloaded and run once for the session.

For more information, we've compiled a detailed runbook for this topic in the **Troubleshooting/Procedure** section below. 

---

### Before You Begin

Confirm the following before starting:

1. This procedure is for a **Windows** computer.
2. You are already on the phone or in a chat with a DentiMax support technician — the code generated in **Step 3** is only useful once it's given to that technician.
3. You have a working internet connection and a web browser (Chrome, Edge, Firefox, etc.).

---

### Troubleshooting/Procedure

**📄 [How to Download SplashtopSOS](https://kb.dentimax.com/hubfs/PM%20Support%20KB%20Uploads/PDFs/Support/External/How%20to%20Download%20SplashtopSOS.pdf?hsLang=en)**

---

### Additional Troubleshooting

| **Symptom** | **Resolution** |
| --- | --- |
| **The download doesn't start automatically after Step 1c** | On the sos.splashtop.com page, use the manual download links shown below the automatic prompt (Windows download / Mac download) instead of waiting for the automatic download. |
| **The browser seems to block or hide the download** | **Make sure the body cells alternate colors**. You can click into a single cell, or highlight multiple (click + drag the cursor), and select the paint bucket icon at the top of the screen to change cell color. The pencil changes the line colors. |

---

For issues not covered by this article, contact DentiMax Practice Management Support at **1 (800) 704-8494 Ext. 805** or **Support@DentiMax.com**.

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