Skip to content
English
Contact us
Log In to Flow
  • There are no suggestions because the search field is empty.

How to Download SplashtopSOS

Remote Access Setup — SplashtopSOS Support Session

Author: Cooper Small

Applies To Severity Est. Time Audience
All DentiMax Clients (Windows) Low 5 minutes All

Overview

SplashtopSOS is the remote-access tool DentiMax Support uses to connect to your computer during a support session. You'll download and run a small program from dentimaxsupport.com, which will generate a one-time 9-digit code. You'll read that code to your DentiMax technician, who uses it to start the remote session.

No installation or account is required — the program only needs to be downloaded and run once for the session.

For more information, we've compiled a detailed runbook for this topic in the Troubleshooting/Procedure section below. 

Before You Begin

Confirm the following before starting:

  1. This procedure is for a Windows computer.
  2. You are already on the phone or in a chat with a DentiMax support technician — the code generated in Step 3 is only useful once it's given to that technician.
  3. You have a working internet connection and a web browser (Chrome, Edge, Firefox, etc.).

Troubleshooting/Procedure

📄 How to Download SplashtopSOS

Additional Troubleshooting

Symptom Resolution

The download doesn't start automatically after Step 1c

  On the sos.splashtop.com page, use the manual download links shown below the automatic prompt (Windows download / Mac download) instead of waiting for the automatic download.
The browser seems to block or hide the download 
 Make sure the body cells alternate colors. You can click into a single cell, or highlight multiple (click + drag the cursor), and select the paint bucket icon at the top of the screen to change cell color. The pencil changes the line colors.

For issues not covered by this article, contact DentiMax Practice Management Support at 1 (800) 704-8494 Ext. 805 or Support@DentiMax.com.