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Restarting a DentiMax Cloud Session

A brief guide to restarting an individual DentiMax Cloud session

Author: Cooper Small 

Applies To Severity Est. Time Audience
DentiMax Cloud / Windows App Medium 5 minutes All

Overview

When DentiMax Practice Management becomes unresponsive or fails to load in a cloud environment, the user's cloud session can be reset by ending the Windows App process via Task Manager. The session will fully disconnect after a 2-minute timeout, after which the user can log back in normally.

For more information, we've compiled a detailed runbook for this topic in the Troubleshooting section below. 

Before You Begin

Confirm the following before proceeding:

  1. You are accessing DentiMax through a cloud/remote session via Windows App (not a local installation).
  2. Standard troubleshooting steps have already been attempted (refreshing, closing and reopening Windows App).

Troubleshooting

📄Restarting a DentiMax Cloud Session 

Additional Troubleshooting

Symptom Resolution
Issue persists after re-login  The session may not have fully timed out. Log out, wait an additional 2 minutes, and try again. 
Windows App does not appear in Task Manager  The session may have already disconnected. Attempt to log in directly via Windows App after waiting 2 minutes. 
Unable to log in with cloud user Consult the DentiMax Support team to see if the user is stuck trying to log in. 

For issues not covered by this runbook, contact DentiMax Practice Management Support at 1
(800) 704-8494 Ext. 805 or Support@DentiMax.com.