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Invalid Argument to Time Encode

Resolving the "Invalid Argument to Time Encode" error by fixing appointments on the scheduler

Author: Cooper Small 

Applies To Severity Est. Time Audience
DentiMax Workstation High 1-5 minutes All

 

Overview

The Invalid Argument to Time Encode error occurs when opening the Scheduler for a day that has an appointment scheduled outside of office hours. Because the appointment is set to an invalid time, and because the Scheduler attempts to load all appointments for the selected day when opened, the error will continue to appear for that day until the appointment time is corrected.

📒NOTE

Invalid Argument to Time Encode and Invalid Argument to Date Encode are similarly named but completely different errors. Confirm the error message reads exactly Invalid argument to time encode before proceeding with this article.

For more information, we've compiled a detailed runbook for this topic in the Troubleshooting section below. 

Before You Begin

Confirm the following before proceeding:

  1. Open the Scheduler to the date of the invalid appointment and confirm the error message reads exactly Invalid argument to time encode. Invalid Argument to Date Encode is a similarly named but completely different error — do not use this article for that error.

Troubleshooting

📄Invalid Argument to Time Encode 

Additional Troubleshooting

Symptom Resolution
The error still appears after saving the appointment time change.  The changes may not have been saved. Return to the Appointment List, filter to the same date, and verify the time shown is no longer 12:00 AM. If the time is still incorrect, double-click the appointment and repeat Step 4. 
The error reappears immediately after dismissing it.  There may be more than one appointment scheduled at an invalid time for that date. Filter the Appointment List to the affected date and check all appointments for a 12:00 AM or otherwise out-of-hours time. Correct each one and save before returning to the Scheduler. 

For issues not covered by this runbook, contact DentiMax Practice Management Support at 1
(800) 704-8494 Ext. 805 or Support@DentiMax.com.